Frequently Asked Questions

A speed test measures your internet connection's download speed, upload speed, and latency. You should use one to verify you're getting the speeds you're paying for, troubleshoot connectivity issues, determine if your connection meets requirements for specific activities like video conferencing or gaming, and compare different ISPs or connection types before switching providers.

Our speed test is highly accurate when used properly. We use optimized testing servers and advanced measurement techniques. For best accuracy, use a wired Ethernet connection, close other applications, run tests at different times, and ensure no other devices are using your network during testing. Multiple tests provide a more complete picture of your connection's performance.

Yes, Labverse Speed Test is completely free to use. There are no hidden fees, registration requirements, or limitations on the number of tests you can run. We support the service through advertising, which helps us keep the tool free and accessible to all South African internet users.

No, we do not collect personally identifiable information or sell your data to third parties. Your test results are stored locally in your browser, giving you complete control. We may collect anonymous, aggregated statistics to improve our service, but this data cannot be traced back to individual users.

It depends on your usage:

• Basic browsing: 5-10 Mbps
• HD video streaming: 25-50 Mbps
• 4K streaming or gaming: 50-100 Mbps
• Multiple users/devices: 100+ Mbps

A "good" speed is one that meets your household's needs without buffering or delays during typical activities.

Several factors can cause this:

• ISPs advertise maximum "up to" speeds, not guaranteed speeds
• WiFi connections are slower than wired connections
• Network congestion during peak hours
• Distance from the router
• Older equipment or devices
• Background applications using bandwidth

If speeds are consistently 20% or more below advertised rates on a wired connection, contact your ISP.

Ping measures how long it takes for data to travel from your device to a server and back, measured in milliseconds. Lower is better. Good ping (under 30ms) is crucial for online gaming, video calls, and real-time applications. High ping causes lag and delays even if your download speed is fast.

Mbps (megabits per second) measures internet speed, while MB/s (megabytes per second) measures download/upload progress. There are 8 bits in 1 byte, so 100 Mbps equals 12.5 MB/s. ISPs advertise in Mbps, while your downloads show progress in MB/s.

Speed test results naturally fluctuate due to network conditions, server load, time of day, number of users on your network, background activity on your device, and WiFi interference. Run multiple tests at different times to get an average. Significant variations may indicate connection instability that needs investigation.

This is common and usually indicates WiFi-specific issues:

• Too far from the router
• Physical obstacles blocking the signal
• Interference from other networks or devices
• Outdated router or device WiFi adapter
• Router on a congested WiFi channel

Try moving closer to the router, switching to 5GHz band if available, or using a WiFi extender.

Test with VPN off to measure your actual internet connection speed. VPNs add encryption overhead and route traffic through remote servers, which reduces speeds. If you primarily use a VPN, test both ways to understand the speed difference and ensure it's acceptable for your needs.

Try these steps:

1. Refresh the page and try again
2. Clear your browser cache and cookies
3. Try a different browser
4. Disable browser extensions temporarily
5. Check if your firewall or antivirus is blocking the test
6. Ensure you have a stable internet connection

If problems persist, your connection may be too unstable to complete the test, which itself indicates an issue requiring investigation.

Yes, significantly. Internet speeds often slow during peak hours (typically 7-11 PM) when many people are online. ISPs may experience network congestion, and your neighbors' usage can affect shared infrastructure. Test at different times to understand your connection's performance throughout the day.

Download speed measures how fast data comes to your device (streaming, browsing, downloading files). Upload speed measures how fast data leaves your device (sending emails, uploading files, video calling). Most connections have faster download than upload speeds because typical use involves more downloading.

Yes. Each device using your network consumes bandwidth. If total demand exceeds your connection's capacity, all devices experience slower speeds. Smart home devices, streaming services, downloads, and video calls all compete for bandwidth. Consider upgrading to a faster plan if you have many connected devices.

Run tests regularly to establish a baseline for your connection. Test when you experience problems, after making network changes, when considering upgrading or changing ISPs, and monthly to ensure consistent performance. Keep records to identify patterns or declining performance.

South African fibre packages typically range from 10 Mbps to 1000 Mbps (1 Gbps). Common residential packages are 20-100 Mbps. Urban areas have access to higher speeds, while rural areas may have limited options. Actual speeds depend on your ISP, network infrastructure, and package chosen.

Generally yes, fibre offers more consistent speeds, unlimited data, lower latency, and better value for heavy users. LTE and 5G are good alternatives where fibre isn't available or for mobile use. They can be fast but often have data caps, variable speeds, and higher latency. Choose based on availability, usage patterns, and budget.

Data traveling internationally must cross undersea cables and multiple networks, adding distance and routing complexity. South Africa's international bandwidth is shared among many users. Tests to international servers will show slower speeds than local South African servers. This is normal and affects activities using international services.

Load shedding affects internet connectivity. Fibre networks often have battery backup at exchanges, providing 2-4 hours of service. Your home router needs power though, so consider a UPS (uninterruptible power supply). Mobile networks (LTE/5G) can also be affected if cell towers lose power. Plan accordingly for critical internet needs during load shedding.

Contact your ISP if speeds are consistently below 80% of advertised rates on a wired connection, you experience frequent disconnections, speeds have significantly decreased without explanation, or troubleshooting hasn't resolved the issue. Provide specific speed test results, times, and dates when contacting them.

Try these improvements:

• Use wired Ethernet connections
• Upgrade your router if it's old
• Position router centrally and elevated
• Switch to less congested WiFi channels
• Limit connected devices
• Update router firmware
• Consider upgrading your internet package
• Use quality networking equipment

For additional support, check our comprehensive guides section for detailed information on specific topics, visit your ISP's support website or contact their helpdesk, consult online forums for South African internet users, or consider hiring a professional for complex network issues. Most common problems can be resolved with the information in our guides.